Our legal terms, in plain language.

You pay us a flat monthly fee. We run software that helps you dispatch, document, and bill your work. You own everything you put in. We provide it without warranty beyond what the law requires, and our liability is capped as set out in section 05. You can cancel any time and keep access through the end of the period you paid for. Anything more specific lives below.

You must be 18+, located in the United States, and operating a licensed trades or home-care business (or both). You’re responsible for ensuring your team’s access is appropriate to their role.

You may not use Veladoma for medical decision-making in lieu of clinical judgment, for surveillance of caregivers beyond what state EVV law mandates, or for collecting consumer data for sale.

Prices are listed publicly at veladoma.com/pricing. We bill in advance. We will not raise the price of an active subscription mid-term. Renewal pricing changes are emailed 60 days before they take effect, and you can cancel before the change applies.

• Auto-renewal: monthly plans renew monthly. We do not bury this.
• Cancellation and refunds: cancelling takes effect at the end of the period you paid for, and you keep full access until then. Fees are non-refundable, including for the unused part of a billing period, except where the agreement says otherwise. If onboarding isn’t going as expected, contact us in the first 30 days and we will help.
• Disputed charges: reply to the invoice email — our billing team handles it directly.

You retain ownership of all Customer Data uploaded to Veladoma. We hold it under a limited license solely to provide and improve the service for your account. Improvements never include training third-party foundation models.

After you cancel, you can export the data you entered as CSV files, together with the files you uploaded, in a single ZIP file, from Settings. Export is available from the day you cancel until 30 days after your access ends. It covers what you provided; it does not include insights, scores, predictions or models Veladoma generated. After that we delete your data (subject to Medicaid retention obligations, which override).

To the maximum extent permitted by law, our aggregate liability for any claim arising under or related to these Terms is limited to the greater of (a) $10,000 or (b) the fees you paid Veladoma in the 12 months preceding the event giving rise to the claim. We’re not on the hook for indirect, consequential, or punitive damages.

Indemnification is mutual: you indemnify us for misuse by your team; we indemnify you for our infringement of third-party IP.

You can cancel any time through Settings → Billing. Cancelling takes effect at the end of the period you paid for, and you keep full access until then. We can end a monthly self-serve plan with 30 days’ notice; we do not end a prepaid annual term for convenience. Either of us can terminate for material breach (non-payment, abuse, fraud) with 30 days’ notice, or immediately for security or legal cause.

These Terms are governed by the laws of the State of Florida, without regard to conflicts of law. We do not require binding arbitration. Disputes are resolved in the state and federal courts of Orange County, Florida.

Class actions are not waived. We will not lawyer you out of a fair fight.

From your operators (you and your staff): name, work email, role, IP, device, and audit-log activity. From your customers (the household): contact info, service address, service history, and — for home care — Cures Act EVV data points. From caregivers’ devices: location at clock-in/out only, never continuous tracking.

To provide the service, comply with EVV and Medicaid law, secure the platform, bill you, and improve the product. Not to sell, broker, or build behavioral profiles.

The 12 subprocessors listed on our Security page. We notify you 30 days before adding any new subprocessor that handles PHI. Government recipients only on lawful process; we challenge overbroad requests and notify you when legally permitted.

No mobile information will be shared with third party/affiliates for marketing or promotional purposes.

• Access & portability: after you cancel, export the data you provided as CSV files, plus your uploaded files, in one ZIP, until 30 days after your access ends.
• Correction: via the application UI or by emailing info@veladoma.com.
• Deletion: honored within 30 days, subject to Medicaid retention windows (typically 7 years).
• CCPA/CPRA, VCDPA, CPA: we comply. We do not sell personal information.

We use first-party session cookies for auth and a single privacy-preserving analytics tool (Plausible). No Meta pixel, no Google Analytics, no behavioral ads.

The platform is not intended for users under 18. Pediatric care patients are documented through their guardian’s portal access; we collect only what state programs require.

If you provide your phone number on our contact form at veladoma.com/contact and actively check the SMS opt-in box, Veladoma may send you automated text messages about your inquiry. Message types include: walkthrough scheduling confirmations, follow-up questions about your inquiry, and product updates.

• Opt-in: Consent is obtained via an unchecked checkbox on our web contact form. Checking the box constitutes your written consent to receive SMS messages.
• Frequency: Up to 4 messages per month.
• Cost: Message and data rates may apply depending on your carrier plan.
• Opt-out: Reply STOP to any message to cancel. You will receive one final confirmation message.
• Help: Reply HELP to any message or email info@veladoma.com.
• Data sharing: No mobile information (phone numbers or SMS opt-in status) is shared with third parties or affiliates for marketing or promotional purposes. SMS consent data is used solely to send the messages described above.
• Not required: Consent to receive SMS messages is not a condition of purchasing or using Veladoma.

You are the Controller of Customer Data; Veladoma is the Processor. We process Customer Data only on your documented instructions, as set out in the Terms and the application configuration.

List maintained at veladoma.com/security#subprocessors. 30-day prior notice for new PHI-handling subprocessors; you may object and terminate without penalty if the addition is material.

All processing occurs in the United States. We do not transfer Customer Data outside the US without your written consent.

The technical and organizational measures listed on our Security page form Schedule A and are incorporated by reference.

Annual SOC 2 Type II report on request after mutual NDA. On-site audit available for Veladoma One customers with 30 days’ notice.

We offer this agreement to every care customer, and to any customer that will put PHI in Veladoma, as a click-through in the app. It takes effect when you accept it or, if you have not, when you first use Veladoma with PHI. We do not block access while it is unaccepted.

Veladoma will use and disclose PHI only as permitted by this BAA, the Terms, and applicable law. We will not use PHI for marketing or fundraising.

Reasonable and appropriate administrative, physical, and technical safeguards as required by 45 CFR §§164.308, 164.310, 164.312, and 164.316.

Notification to you without unreasonable delay and in no case later than 5 business days from discovery, including the information required by 45 CFR §164.410.

Veladoma will require each subcontractor that handles PHI to agree in writing to the same restrictions and conditions.

On termination, Veladoma will return or destroy all PHI within the time stated in the BAA you accept in the app unless return/destruction is infeasible, in which case the protections of this BAA continue indefinitely.

Caregiver location is captured at clock-in/out as state EVV programs require. Continuous GPS tracking for non-compliance purposes (e.g., “is my aide stopping at Walmart”) is disallowed.

Veladoma may not be used to retaliate against caregivers for organizing, raising safety concerns, or reporting wage violations. Use of audit logs for this purpose forfeits your right to use the platform.

You may not use Veladoma to submit Medicaid claims that misrepresent services rendered. We cooperate fully with state and federal fraud investigations.

Email info@veladoma.com. Reports are read by a human within one business day.

Our AI model providers are used for: dispatch reshuffling, photo-to-invoice drafting, denial appeal letter drafting, “Ask your business” reporting chat, and payroll reconciliation suggestions. AI suggestions are always reviewable before they hit the customer or the state.

The minimum data necessary. PHI is redacted from prompts where the task doesn’t require it (e.g., dispatch reshuffles see route/time, not patient diagnoses). PHI-bearing calls go only to an AI provider with whom we have an executed business associate agreement.

• Train any model on your tenant data.
• Make a final decision about a denial appeal — it drafts; you approve.
• Generate clinical advice, diagnoses, or treatment plans.
• Auto-fire a caregiver, auto-escalate a customer to collections, or auto-cancel a job.

Every AI output that affects a person — invoice, appeal letter, dispatch change a customer is notified about — has a human approval step by default. You can disable approval per workflow with explicit acknowledgment that you accept liability.